Category: Success

Possible Measures of Performance – Effectiveness and Efficiency 0

Possible Measures of Performance – Effectiveness and Efficiency

“300 high & link” Thompson & Martin P764 P726 Elements of Possible Measures of Performance – Effectiveness and Efficiency:   Principle: Relationship between service and financial control Issues: McMahon & Perrit, 1973 Effectiveness of...

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Balanced Scorecard

Elements of Balanced Scorecard: Goals & Measures of Financial, Customers, Internal Business Processes, Learning and Growth Principle: Balancing financial objectives to critical success factors as process capabilities, customer satisfaction and learning/change Issues: Kaplan &...

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Consumer Customer Segmentation

Elements of Consumer Customer segmentation: Geographic – country, region, density, climate …. Behavioural – benefits sought, purchase occasions, usage rate, loyalty status…. Demographic – age, gender, social class …. Psychographic – lifestyle and personality …....

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New 7’s of Competition

Elements of New 7’s of Competition: Stakeholder satisfaction – Customers as most important stakeholder Strategic soothsaying – Continious improvement based on customer needs Speed – Organisational agility and flexibility Surprise – Create competitive advantage...

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Rejuvenating the mature business

Elements of Rejuvenating the mature business : Galvanize – start a recovery process Simplify and consolidate Build Exert leverage Principle: Rejuvenation is rather to be achieved in the four steps than a one-off project Issues:...